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❓ FAQs – Lissea Customer Support

Find answers to the most common questions about Lissea. Learn more about our products, shipping, returns, and promotions.

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Product Based Questions

Good Q!

IPL stands for intense pulsed light. It works similarly to laser hair removal, only it’s way easier and safe to do at home. Our Lissea handsets work by emitting wavelengths that target pigment in the hair. As the light is absorbed, it turns to heat, which then kills hair growth cells. Hair grows back slower and sparser, reducing hair growth permanently overtime.

IPL is a popular, well-researched option for safe and effective long-term hair removal. Our IPL handsets are FDA-cleared for safe at-home use. They are also certified by FCC, CE, & RoHS.

Lissea IPL hair removal does not cause cancer or other long-term complications caused by UV exposure. All UV rays are filtered to protect your skin.

Nope! Unlike other types of hair removal, IPL is basically painless – no clenching your teeth, nicking your knee, or ripping anything off.

In higher settings, those with sensitive skin may experience discomfort, but sticking with a lower intensity level makes treatment very gentle.

Most customers notice a reduction of hair growth after just 3–4 uses, then complete results after 12 uses.

Some people experience complete and total baby-soft hairlessness after around 12 uses and throw away their razors for good. Others sometimes require touch-ups beyond that, and that’s fine too! OG’s 10+ year lifespan and Lumi’s 30+ year lifespan allow you to do as many touch-ups as you like, for as long as you like.

As long as you use your Lissea IPL handset as directed, you’ll enjoy a permanent reduction of hair growth!

We recommend completing IPL treatment once a week for 12 consecutive weeks. If you’d prefer, you can use it up to twice a week for faster results.

After the initial 12-week treatment period, use your IPL handset once a month for three months, or as needed. From then on, plan on using your IPL handset for touch-ups as you spot any new hair growth, typically once every 2–3 months.

Our handsets are dual voltage (110V~240V), so they work everywhere in the world. Every Lissea IPL Handset comes with a 12V power supply with the correct plug type for your country. (e.g., USA orders receive 2 straight prongs, EU receive 2 round prongs.)

To clean your handset, first disconnect the device from the electricity supply. Then, wipe the device down with a clean, dry cloth and 70% alcohol. (Don’t use acetone or other abrasive fluids – they may damage your handset.) Then, use a dry cloth or paper towel to dry the device.

Never immerse your handset or any of its parts in water.

Don’t toss your razors just yet! Shaving is an important step in preparing your skin for IPL treatment. Shaving takes your hair down just enough to prevent burns while leaving the root intact under the surface so your IPL handset can target it. Other forms of hair removal, such as waxing and tweezing, remove the hair root entirely, inhibiting IPL treatment. Consider using the 4D Shaver to prep your skin for IPL treatment.

That being said, if the area you’re treating is already hairless and smooth to the touch, shaving isn’t necessary.

If you’re planning on using your IPL device on your face, we recommend dermaplaning before treatment.

The flash lamp in our handset is a Xenon Quartz Raytube, equipped with a glass filter to filter out harmful UV rays.